FAQ


Don't you hire a yacht before?

Then there are definitely some queries you would like answered about yacht charter in Dubai. Give us a call and we will give you all the necessary details you need to help chart your trip, with no pressure and no obligation.


What are the safety measures do you carry onboard?

We have strict safety measures during the trip. The safety equipments like safety vests, children's safety vests, safety raft, safety rings, signal flares, fire blankets, fire extinguishers and First aid kit are there within the yacht. The yacht is operated by skilled skipper who is familiar with the sea and its weather conditions. The deck crew is trained in First Aid and Safety Drills at sea. Crew members are familiar with the marine radar and communication systems and navigation maps. They are well trained to use equipments for safety, first-aid, public safety, fire fighting and water pollution.

Our yachts are set with the most modern navigation and communication amenities and a a very high frequency (VHF) radio. We comply with all UAE Governmental requirements and our equipment is scrutinized and repaired periodically.

The yacht is insured and the certifications are displayed onboard.

Can you guarantee my privacy onboard?

We guarantee complete privacy at all times. Your privacy will be respected everywhere and our crew will be cautious in this regard.

Does your crews are expert in yachting?

Yes. We have a well defined crew selection criteria. They must be well experienced and they meet the required qualifications to serve you onboard. They are well trained in Personal Survival Techniques , Firefighting and Fire Prevention, Elementary First Aid, Personal Safety and Social Responsibility.

Is there any tip amount to crew members?

As a guideline, tip amount is 5% of the total fee. But it completely depends on your decision and discretion. Gratuity is very individual decision. If you are satisfied with the service of our crew members, you can appreciate them with these gratuities.

Will you provide towels in yacht?

We will provide a hotel room facility in the yacht. A set of fresh towels are there for our guests in each room and they can enjoy swimming or water sports if they would like to do so.

What is your time for an ideal cruise?

At least 4 hours is needed to have the advantage and enjoyment of cruise. So we recommend you to take at least this minimum hour to enjoy a happy and memorable cruise.

Is ID proof mandatory?

Yes. This is based on UAE Coast guard rules and regulations each and every guest should have identity proof. So you must carry UAE/ Driving License or passport copy as an ID proof.

Can you give details of the areas that can be covered by a typical cruise?

It depends on the total cruise time. It also depends on your special requirements. A classic cruise includes The Palm Jumeirah, World Islands, The Atlantis, Burj Al Arab and the Dubai Marina Lagoon.

What if someone feels sea sickness?

We will give you sea sickness tablets prior to the departure. This will be given at the time of onboard. You can ask for help from the crews and they are prepared to serve you at any time.

What is the maximum no. of guests allowed in a yacht cruise?

It depends on yacht capacity. There is a strict rule set by UAE Regulatory Bodies on the basis of Health and Safety measures. And the maximum number of permissible guests will be clearly specified on the yacht comparison chart.

What will do in case of unfavorable weather conditions?

In poor weather conditions, a credit note for the charter will be issued against any future date. If the weather is fine, we will go ahead with the charter as per the cruise route.

Whether lunch / dinner menus are customizable?

Yes. We will customize all menus as per your requirement. If you want any specific food requirements, please inform at the time of your reservation.

Can we arrange a small disco party?

Yes. You can arrange a disco party and take your own song collections. Every yacht is having an audio CD player and a good sound system.

Give the details of additional facilities available?

We offer luxury transportation; birth day cakes, floral arrangements etc. Don't hesitate to contact us for more details.

From where can we do boarding?

We can greet and receive you from Dubai Marina Yacht Club which is situated in the Dubai Marina.

At what time should we reach at the boarding place?

We suggest you to report at least 30 minutes prior to the starting time which will help us to avoid any delay to start our trip.

What is the minimum advance booking time for yacht reservation?

To avoid the chance of unavailability of yacht we suggest you and help to do the reservation as early as possible.

What are the terms and conditions in yacht cruise booking?

Please refer our terms and conditions and get complete details regarding this. It is compulsory to sign this document prior to departure.

Which are the payment modes you support?

We support credit cards, cheques & cash payment. All reservations will be confirmed only after receiving the advance payment.

What is the due time agreed for balance amount?

You must pay the due amount before boarding time and we receive only the cash payment.

TERMS AND CONDITIONS OF HIRE

Charter Inclusions
Default items included in the yacht cruise are Your Yacht, Captain and at least 1 Crew Member, , first aids, safety equipments fuel, water, ice, soft drinks, towels and fishing rods.

Number of Passengers
Number of passengers depends on the yacht capacity. Total number of Passenger s must be finalized 24 hours prior to the departure.

Children's Responsibility
The crew will not be responsible for children. That is sole responsibility of children is in the hands of parents or guardians.

Shoes
Flat non-marking soled deck shoes or trainers are permitted onboard. Do not put on shoes with heals since it is not allowed onboard. Comfortable clothing and suntan protection like sunscreen lotions are suggested.

Availability
Yacht bookings are based on the availability of the yacht. Advance payment will be refunded in case a booking is cancelled due to non-availability of a yacht.

Cancellation of Charter by Green Route Leisure
Charter booking at Green Route Leisure will terminate or postpone in case of adverse weather conditions, unexpected mechanical defects, Coastguard restrictions or UAE Law enforcement decree. In this point, we will re-schedule the charter. If any inconvenience for the re-scheduling, the paid amount will be refunded in full.

Cancellation by Green Route Leisure clients
Green Route Leisure will not refund advance payment in case of any cancellation by clients on the cruise date. Cancellation prior to 48 hours before.

Charter Fee
50% of charter fee is needed as advance payment at yacht reservation time. You must pay the balance 50% prior to the departure.

Recreation Liability Indemnity
Green Route Leisure will not be liable for any personal injury during any amusement activities like swimming, fishing, parasailing or any other water sports.

Anti-Social Behavior
Anti-Social Behavior will not be permitted and will inform the police if it happens. And this will terminate the cruise.

General Liability Indemnity
Green Route Leisure will not take the responsibility for any loss or additional expenses incurred as a result of accident, injury, sickness or death.

Observance of all UAE Law and Practices

Please note the following points UAE Law:

  • Total Number of passengers is limited to that stated on charter registration
  • Persons under 21 years must be under the supervision of a mature adult
  • All foodstuffs brought onboard by cruise team members must be that which is UAE approved
  • Fishing activities must be conducted under UAE regulations
  • Animals or pets may not be permitted onboard
  • Captain and crew member contingent as required for charters under UAE law